Use the 'Refine Location' button in the “Connection Manager” section. If you or your customer are being depicted in the wrong location there are 3 methods to attempt to resolve this error:ġ) Create a free account at, login, and then go to your Settings page. Examples of the cause include recently reassigned IP address blocks that have not yet been updated in MaxMind's database, the company we use for GeoIP. We have no control over this and can only go from what they tell us. Sometimes however, the GeoIP service provides us with an inaccurate location, which is usually caused by outdated information in their database. Using this estimated location, if you use the BEGIN TEST button and do not have a preferred server, we very quickly check the latency (ping time) of what appear to be the Test Servers closest to you and select the one with the best performance. At best it can only tell us which city or town you live in and occasionally it is accurate down to an entire postal code block. This service estimates your location using your IP address but only very approximately. To provide customers with accurate results we use a widely deployed technology called GeoIP.

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